Frequently Asked
Questions

How do I know if we’re a good fit?

Feeling comfortable with your therapist matters. Our consultation is a chance to share what you’re looking for, ask questions, and get a sense of how I work. You don’t need to know exactly what you need before reaching out.

What happens during the consultation?

I offer a free 20-minute consultation. We’ll talk about what brings you to therapy, what you hope for, and practical details such as scheduling and fees. You’re welcome to ask about my approach and experience, too.

What can I expect at my first session?

We’ll begin by getting to know one another. I’ll ask about what brings you here, your experiences, and what you would like support with. We’ll also review the paperwork, practice policies, and confidentiality. You can ask questions and share at a pace that feels manageable.

What if I don’t know what to talk about?

You don’t need a prepared topic or the right words. We can begin with how things have been feeling lately, something on your mind, or simply the experience of being here. I’ll help us find a starting place.

What is Internal Family Systems (IFS)?

IFS is an approach that understands us as having different parts, each with its own feelings, concerns, and ways of responding. For example, one part might want change while another feels cautious. We explore these experiences with curiosity and compassion, building more understanding and connection within yourself. Learn about IFS.

What does “all parts welcome here” mean?

It means there is room for the fullness of your experience, including feelings you may judge, hide, or struggle to understand. We can be curious about what those parts need while also considering how your choices affect you and others. You don’t have to arrive feeling calm or put together.

How much are sessions?

My fee is $220 for a 50-minute session. If we discuss a longer session, we’ll confirm the length and fee in advance so you know what to expect.

Do you accept insurance or provide superbills?

Sessions are private pay and are not billed directly to insurance. I can provide a superbill, an itemized receipt you can submit to your insurer to request reimbursement through any applicable out-of-network benefits. Coverage varies, so please check with your insurance company about your plan and whether services with an associate therapist are eligible. Reimbursement is not guaranteed.

How long are sessions?

A standard session is 50 minutes. If a longer session may be helpful, we can discuss options and availability together.

How often will we meet?

I offer ongoing weekly therapy. A regular time gives us continuity and space to build our work together. We’ll talk about your needs and scheduling during the consultation.

What is your cancellation policy?

Please provide at least 48 hours’ notice if you need to cancel or reschedule. Late cancellations and missed appointments may incur a fee under the practice’s cancellation policy. We’ll review the full policy before we begin, and you’re welcome to ask questions.

Where is your office?

I see clients in person at Family Matters Counseling Services in Campbell, CA. We’ll confirm the office address and arrival details when scheduling your appointment.

Do you offer online therapy?

Yes, I offer online sessions as well as in-person appointments. We can discuss whether online therapy fits your needs and confirm eligibility based on where you will be located during sessions. You’ll need a private space and a reliable internet connection.

How are parents involved?

Parents and caregivers bring valuable insight into a child’s life. We’ll discuss how to include you based on your child’s age, needs, and our goals. This may include conversations about what you’re noticing at home and ways to support your child between sessions.

What if my child is hesitant about therapy?

It’s understandable to feel unsure about meeting someone new. I take time to build a relationship through conversation, play, and activities that fit your child’s interests and developmental needs. They don’t need to share difficult feelings right away. We can talk together about how to introduce therapy without putting pressure on them.

Is therapy confidential?

Protecting your privacy is an important part of our work. Confidentiality has legal limits, including certain safety concerns, required abuse or neglect reports, and some legal proceedings. As an associate therapist, I also discuss clinical work with my supervisor. We’ll review confidentiality and its limits before beginning, and you can ask questions at any time.

How does privacy work for teens?

Teens need space to build trust and speak openly. At the beginning, we’ll discuss privacy, its legal limits, and how information may be shared with parents or caregivers. The details depend on age, consent arrangements, and the circumstances. My aim is to make expectations clear while supporting the teen and the adults who care for them.

What does Associate Marriage and Family Therapist mean?

An Associate Marriage and Family Therapist has completed the required graduate education and is gaining supervised clinical experience toward independent licensure. I earned my master’s degree at Santa Clara University and am registered as AMFT #142635. I practice under the supervision of Kent Campbell, LMFT #43704. More about Katie.